Scheduling

• Existing Patients: Appointments are by appointment only. Same-day bookings are available online with at least 2 hours' notice, subject to availability. If no appointments are visible, they are fully booked.

• New Patients: If you are new, returning after 2+ years, or have a new injury, please book a "New Patient Exam."

  • Required paperwork must be submitted at least 24 hours before the appointment (72 hours for neuro/concussion cases).

  • Incomplete paperwork will result in cancellation and forfeiture of your deposit.

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Punctuality

• Please arrive on time. If you are more than 5 minutes late, your appointment may be canceled to ensure quality service and respect other clients' time.

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Cancellations & Rescheduling

• General Appointments: Must be canceled or rescheduled at least 24 hours in advance.

• Neuro/Concussion Treatments: Require 72 hours' notice.

• Late cancellations will result in a $50 fee or a deduction from your treatment package.

• Changes can be made through the link in your confirmation email or text.

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No-Show Policy

• Patients who do not show up for their appointment without prior notice will be charged the full session fee or forfeit one session from their package.

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Refunds & Deposits

• Deposits are non-refundable but can be applied to rescheduled appointments if changes are made within the required notice period.

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Prepaid Package Expiration

• All prepaid packages expire after one year from the date of purchase. Sessions must be used within this timeframe.

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Payment

• Payment is due at the time of service. We are a cash-based practice and do not accept insurance.

• HSA/FSA payments are accepted.

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Communication Expectations

• For non-urgent inquiries, please allow 24-48 hours for a response via email.